Help Center

Frequently Asked Questions

Everything you need to know about playing at 8jili.com — from creating your account and making deposits to claiming bonuses and withdrawing your winnings. Can't find your answer? Our support team is available 24/7.

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What Can We Help You With?

Registration

Account setup, age verification, KYC

Login & Access

Password reset, 2FA, account recovery

Deposits

GCash, Maya, bank transfer, limits

Withdrawals

Processing times, minimum amounts, KYC

Bonuses

Welcome offers, wagering, promos

Responsible Gaming

Limits, self-exclusion, 21+ policy

Registration & Account

Registering at 8jili.com is quick and straightforward. Visit the platform and click the Register button. You'll be asked to provide your full name, date of birth, mobile number, and a secure password. A one-time PIN (OTP) will be sent to your mobile number to verify your identity. Once verified, your account is active and ready to use. Remember — you must be at least 21 years old to register and play at 8jili.com, in line with PAGCOR regulations.

KYC (Know Your Customer) verification is required before your first withdrawal. You'll need to submit a clear photo or scan of a valid Philippine government-issued ID. Accepted IDs include:
  • Philippine Passport
  • Driver's Licence (LTO)
  • SSS / UMID Card
  • PhilHealth ID
  • Voter's ID
  • Postal ID
KYC documents are reviewed within 24 hours on business days. You may also be asked to submit a selfie holding your ID for additional verification.

No. Each player is permitted to hold only one active account at 8jili.com. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately.

Yes. 8jili.com strictly enforces the 21+ age requirement mandated by PAGCOR for casino-style online gaming in the Philippines. Your date of birth is verified during registration, and your identity is confirmed during KYC. Any account found to belong to a person under 21 will be immediately closed and all funds forfeited.
Login & Account Access

On the 8jili.com login page, click "Forgot Password." Enter the mobile number or email address linked to your account. You'll receive an OTP to verify your identity. Once verified, you can set a new password. For security, choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. If you're still having trouble, contact our 24/7 support team.

Accounts may be temporarily locked after multiple failed login attempts as a security measure. Wait 15 minutes and try again, or use the password reset option. If your account remains locked, it may be under a security review or a responsible gaming restriction. Contact our support team via live chat or email at [email protected] and we'll assist you promptly.

2FA adds an extra layer of security to your 8jili.com account. To enable it, go to Account Settings > Security > Two-Factor Authentication. You can choose to receive OTPs via SMS to your registered mobile number. Once enabled, you'll need to enter an OTP each time you log in from a new device. We strongly recommend enabling 2FA to protect your account and funds.
Responsible Gaming

Log in to your 8jili.com account and go to Account Settings > Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period to ensure the decision is considered carefully. These tools are free and available to all players.

Self-exclusion allows you to permanently close your 8 jili.com account for a minimum period of 6 months. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team directly. Once activated, the exclusion cannot be reversed during the minimum period. Any attempt to re-register a new account during self-exclusion will result in immediate closure. If you feel gambling is negatively affecting your life, please use this tool — your well-being comes first.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates responsible gaming programmes and can refer players to counselling services. The Department of Health (DOH) also provides mental health and addiction support resources across the Philippines — in Manila, Cebu, Davao, and other major cities. You can also reach 8jili.com's support team at any time to activate account restrictions or discuss your options confidentially. Remember: Gambling is addictive. Know when to stop.
Deposits

8jili.com supports a range of Philippine-friendly payment methods for deposits:
  • GCash — instant deposits via your GCash wallet
  • Maya (PayMaya) — fast and secure e-wallet deposits
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts
All transactions are processed in Philippine Peso (₱). Credit card deposits and cryptocurrency are not accepted on 8jili.com.

The minimum deposit at 8jili.com is ₱100 for most payment methods, making it accessible for casual players across the Philippines. Some payment channels may have slightly higher minimums depending on the provider's own limits. There is no maximum deposit cap for verified accounts, though daily limits may apply based on your account tier and responsible gaming settings.

GCash and Maya deposits are credited to your 8jili.com account almost instantly — usually within a few seconds to 2 minutes. Bank transfers may take between 15 minutes and 2 hours depending on your bank and the time of day. If your deposit has not reflected after 3 hours, please contact our support team with your transaction reference number and we'll resolve it promptly.

8jili.com does not charge any fees on deposits from our end. However, your bank or e-wallet provider may apply their own transaction fees. GCash and Maya typically do not charge fees for transfers to gaming platforms, but it's worth checking your provider's current fee schedule. Any fees charged by third-party payment providers are outside 8jili.com's control.
Withdrawals

To withdraw, log in to your 8jili.com account and go to the Cashier section. Select Withdraw, choose your preferred payment method, enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit where possible. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts.

Most withdrawals at 8jili.com are processed within 1 to 3 business hours for verified accounts. GCash and Maya withdrawals are typically the fastest. Bank transfers may take up to 1 business day depending on your bank's processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. You'll receive a notification once your withdrawal has been processed.

The minimum withdrawal amount at 8jili.com is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional verification steps for security purposes. If you have an active bonus with wagering requirements, you must complete those requirements before withdrawing bonus-derived winnings.
Bonuses & Promotions

New players at 8jili.com are welcomed with a generous welcome bonus on their first deposit. The exact offer may vary depending on current promotions, so check the Promotions page after registering for the latest details. In addition to the welcome bonus, 8jili.com regularly runs reload bonuses, cashback offers, free spins on selected slots, and special event promotions tied to Filipino holidays and major sporting events like PBA, NBA, and UFC.

Wagering requirements (also called rollover or turnover requirements) specify how many times you need to play through a bonus amount before you can withdraw winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Wagering requirements vary by promotion — always read the specific terms of each bonus offer before claiming it.

There are a few common reasons a bonus may not appear in your account: your deposit may not have met the minimum qualifying amount, the bonus code (if required) was not entered correctly, or the promotion may have expired. Some bonuses also require manual opt-in before depositing. If you believe a bonus should have been credited and wasn't, contact our support team within 48 hours of the qualifying deposit with your transaction details.

Still Need Help?

Our Support Team Is Here 24/7

Can't find the answer you're looking for? The 8jili.com support team is available around the clock to help Filipino players with any questions or concerns — in English and Filipino.

Live Chat

Available 24/7 — fastest response time. Click the chat icon on any page to connect with a support agent instantly.

Email Support

Send your query to [email protected] — we aim to respond within 2 hours on business days.

Responsible Gaming

Need to set limits or discuss self-exclusion? Our trained responsible gaming team is available at any time — confidentially.

Ready to Play?

Jump Into the Action at 8jili.com

Now that you've got the answers you need, it's time to enjoy the games. Slots, bingo, live casino, and more — all in one place, built for Filipino players.

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Must be 21 or older to register and play. Gambling is addictive — know when to stop.